TrixBox Made Easy. A step-by-step guide to installing and running your home and office VoIP system

TrixBox Made Easy. A step-by-step guide to installing and running your home and office VoIP system - Opis

TrixBox is a telephone system based on the popular open source Asterisk PBX (Private Branch eXchange) Software. TrixBox allows an individual or organization to setup a telephone system with traditional telephone networks as well as Internet based telephony or VoIP (Voice over Internet Protocol). SugarCRM can be integrated with Asterisk, and is bundled with Trixbox offering real power and flexibility.The book begins by introducing telephony concepts before detailing how to plan a telephone system and moving on to the installation, configuration, and management of a feature packed PBX.This book is rich with practical examples and tools. It provides examples of well laid out telephone systems with accompanying spreadsheets to aid the reader in building stable telephony infrastructure. Spis treści:
TrixBox Made Easy
Table of Contents
TrixBox Made Easy
Credits
About the Authors
About the Reviewers
Preface
What This Book Covers
What You Need for This Book
Conventions
Reader Feedback
Customer Support
Downloading the Example Code for the Book
Errata
Questions
1. Introduction to VoIP
The PSTN
What is a PBX?
The Traditional PBX System
Hybrid PBX System
VoIP
Why Choose VoIP?
Summary
2. Introducing Asterisk
Open-Source Software
Facets of Open-Source Software
Asterisk: The Core of TrixBox
What Asterisk Isnt
History of Asterisk
Asterisk Features
Related Websites
Summary
3. Introducing TrixBox
Asterisk@Home to TrixBox: The Name Change
TrixBox (...) więcej Components
Difference Between Asterisk and TrixBox
Prerequisite Skills
The Limitations of TrixBox
The Advantages of TrixBox
TrixBox is Simple to Install
TrixBox is Easy to Use
Hardware We will Need to Have
Add-In Cards
The Future of TrixBox
Summary
4. Planning TrixBox Deployment
The Plan
Extensions
Number of Employees
Departmental Considerations
Ring Groups
Call Queues
Agents
Connectivity
PSTN
VoIP
ITSPs
DID Lines (Direct Inward Dial)
Telephones
Hard Phones
Soft Phones
IVR (Interactive Voice Response)
Fax Requirements
Case Studies
American Widgets Consulting Services
International Widgets Call Centers Ltd
Summary
5. Installing TrixBox
Obtain the Software
Installation
Media Check
Automated Installation
Basic System Configuration
Updating TrixBox
SMTP Server Setup
The Web Interface
Voicemail and Recordings (ARI)
SugarCRM
Flash Operator Panel
Web MeetMe Control
System Administration
FreePBX
Config Edit
Asterisk Info
Endpoint Manager
HUD Manager
System Tools
phpMyAdmin
System Info
System Maint
SSH Terminal
Munin
Summary
6. TrixBox Configuration
FreePBX
Extensions
Configuring our First Device
Basic Troubleshooting
Editing Extensions
Trunks
Setting Up a VoIP Trunk
Trunk Setup
Setting Up a PSTN Trunk
Inbound Routing
Outbound Routing
Dialplan Patterns
Trunk Sequence
Digital Receptionist
Ring Groups
Queues
Music On-Hold
General Settings
Dialing Options
Voicemail
Company Directory
Fax Settings
International Settings
Security Settings
Summary
7. Standard PBX Features
Standard Features
Call Forwarding
Call Waiting
Core
Do-Not-Disturb
Info Services
Recordings
Device Control
Active-Call Codes
System-Wide Speed Dialling
Voicemail
Asterisk Recording Interface (ARI)
Flash Operator Panel
Using the Flash Operator Panel
Wakeup Calls
Weather Report
Summary
8. Advanced TrixBox Settings
Firewall Settings
NAT Considerations
Configuring Zaptel Cards
Configuring T1/E1 Cards
Overhead Paging
Caller-ID Blocking
Making Free Directory-Assistance Calls
Predictive Diallers
Advanced Reporting Tools
Outlook Integration
DISA
Feature Codes
Follow-Me
Misc Destinations
Paging and Intercom
Time Conditions
Installing WebMin
The Sky is the Limit
Summary
9. SugarCRM
Initial Login
Administration
User Management
Summary
10. Securing our TrixBox Server
Changing Default Passwords
Flash Operator Panel
Changing the MySQL Password
Connecting on a Public IP Address
Updating the Operating System and Asterisk
Backups
Additional Security
Summary
A. Commonly Used VoIP Terms
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